We want you to have the best buying experience so we've compiled the most frequently asked questions below. If you still need help contact us below and we'll respond within 24 hours.
You'll receive an email confirmation to your registered email address once your order has been successfully completed.
This email will contain the details of your order items along with your receipt and confirmation number.
Haven't received your email confirmation?
Check your junk mailbox first. If you still need help send us a message to email@example.com and we'll be glad to help resolve this for you.
You can still make changes to your order if it has not been shipped. Email your order number and request to firstname.lastname@example.org.
Be sure you're emailing from the same email address used to place your order.
Note: Custom styled wig orders may not be eligible for changes since materials may have already been allocated for your order.
We accept all major credit cards as well as PayPal* and Apple Pay.
*We do not accept PayPal for custom styled wigs because custom wigs are non returnable. If you're purchasing a custom wig please use any major credit or debit card.
All customers are responsible for applicable duties and taxes associated with your order upon delivery or pickup. These import taxes are imposed and collected by your government's customs office.
Should you decide to refuse your order for any reason, you are also responsible for the return shipping cost if any.
Packages refused by customers at customs may be deemed abandoned and it is not guaranteed that your package will be returned to sender. Customers who abandon their packages are not eligible for a refund or reimbursement of any kind.
Processing time for non custom orders is about 2-3 days before an item is shipped (i.e unstyled wigs, hairpieces, accessories).
Custom orders can vary but typically ships within 6-8 weeks.
In most cases yes we do offer expedited shipping options but can vary depending on your location. To see if expedited shipping is available in your area please add all your items to the cart and enter your shipping address.
Lost or Missing Packages
Return or Exchange
LEARN ABOUT OUR WIGS
What is the size of a Fairytale Wig?
All our wigs are made on a standard medium cap and typically fits size 21 - 22 inch head sizes. The wigs are made with adjustable straps to help create a custom and more comfortable fit.
Our synthetic wigs from the character wig collection are made on a stretchable wig cap and can fit up to a 23 inch head.
How do I measure my head?
For a quick, approximate measurement, use a soft measuring tape and measure from the center of the front hairline, around the head going under the occipital bone in the back, and back around to the center of the hairline.
- Average: 22" inches
- Average/ Large: 22.5" inches
- Large: 23" inches
Is the color of the wig exactly the same as the picture shown on the website?
Can I color my wig?
Will the color of my wig change over time?
What is a skin top?
What is a silk top?
What is a full lace wig cap?
Do I have to wear a wig cap before putting on my wig?
What is the best way for me to wear a wig if I have long hair?
Prepping your hair to fit under your wig cap is an important step in insuring a proper and comfortable fitting wig.
One easy and quick option is to first divide your hair in two sections, braiding each section and wrapping them around your head. Then pin each section with a bobby pins and cover your hair with your wig cap, making sure all hair is tucked in. You’re now ready to apply your wig.
How do I pin on a wig?
Your wig can be pinned in many various ways.
Standard bobby pins are recommended for pinning your wig in front of your ears at the ear tabs, behind your ears, around the hairline and nape. These bobby pins should be gripping BOTH the wig edge and your wig cap, securing them together.
Open end hair pins can be used around the hairline and nape to pin down draping, and as an anchor in the crown area for added security.
What else can I do to ensure the secure fit of my wig?
All our wigs come with adjustable straps, as well as added combs in the front and back to create a more custom and secure fit. Be sure to also pin your wig to your wig cap in various places to ensure the wig does not fall off.
Even the best materials can irritate very sensitive skin. To help, we recommend wearing a wig liner made of soft fabric with minimal seams.
This will protect your skin from any friction from the wig and aid in keeping the inside of your wig dry and clean.
If the problem persists when wearing our wigs please consult a dermatologist before purchasing another wig.
Are the wigs pre-cut and pre-curled?
Synthetic Character Wigs
In some cases our characters wigs will come pre-cut or curled depending on the character.
Human Hair Wigs
Yes, all our human hair wigs are trimmed at the ends before they are shipped. Product photographs can be used to determine how your wig will appear when it’s delivered.
Can I trim or apply any hair styling product on my wig?
Can I use hot tools on my wig?
What styling products should I use?
Brushes & Supplies
You can use almost any brush of your choice on your Fairytale Wig. It is advised to maintain your wig with a wide tooth comb and soft bristle brush paddle brush. Avoid using hard bristle brushes unless needed since over brushing or using the wrong tool can damage the hair fiber.
How long will my wig last?
How can I untangle my wig?
How do I wash my wig?
Get the answers to your questions within 24 hours.
Use the message box below or send your email to email@example.com